Customer Testimonials
Extremely Unprofessional Experience at Jaguar Land Rover San Jose I am deeply disappointed and shocked by the behavior of a sales representative Josh Hernandez during my recent visit to Jaguar Land Rover San Jose. We currently own a Jaguar as our primary car, and we came in to check out the Jaguar F-Pace. While the representative initially showed us the car, the experience quickly turned negative: - During the discussion, he pushed unnecessary add-ons and became rude and offensive when we questioned the details. - When we made it clear that we weren’t ready to finalize a deal, he ...
As seniors also, we were very pleased with the finance manager, sales woman and sales manger who were courteous, professional and thoughtful of our time and efforts to make a visit and purchase.
We are seniors and they scammed us out of over 5,000.00 dollars. We are looking for a lawyer. Older people....beware of this dealership.! They are dishonest!!
I don't know who's been writing past reviews for Jaguar Stevens Creek, but I can state as a very satisfied customer In June 2021 that the sales, service, parts and finance staff along with excellent management are nothing less than terrific! I bought a new F-PACE P400 suv from saleslady Josie who took me on a test drive and spent hours with me explaining the many features this outstanding vehicle has. The suv came with 22-inch wheels with Pirellis along with electric telescopic steering and many other extras. I've had to return to the dealership many times over ...
This services not good I note to you very one if come this service will be trapped and cheated I bought the Car here just 3 week and get a lot problem and errow but they don’t responsibility with customer and willing handle it I and my family never come this service even window shopping Not professional as a trade name they wear on
I set an appointment for Friday 06/19/20 at 10am. So I came by to drop off one of my Jag's one day before 06/18/2020 the scheduled appointment and my service advisor was Sam Moses. When I came in to drop it off I asked for Sam. He came out and asked if I have an appointment and I said yes but he said he couldn't find one and just turned his back started to walk away from me and stating he doesn't have any time for me? What kind of attitude is that towards not just me but any ...
Terrible dealership but I also thing it is a terrible car manufacturer. I made the biggest mistake leasing a Jag. Never will I or anyone I know will I allow them the mistake of buying a Jag in my life time and hopefully my kids, nephew and nieces will ensure no one makes the mistake of buying one in their generation. No one cares all the way up to the dealer director and even corporate.
We were told by the dealership that although we had committed to the vehicle we were purchasing, complete with financing and awaiting paperwork, it was legal in the state of California to not honor an oral agreement and sell it out from under a buyer. That is exactly what they did to us. If you dare give this business your business, they are dishonorable and will find a way to screw you. If I could give them 0 stars, it would reflect how I’m feeling. Losers.
We leased a $79,000 J. for 3yrs. At the very end of agreeing on price, seller said when we turn the car in, there is a $300 fee, we had to buy new tires and replace or repair the alloy rims. At that time we were outraged, but we basically had no choice because of needing to get back to work. The extra cost could be a around be around $2000.00. During our lease period, we had problems with the service department. 1. Our battery died for no apparent reason. We had it towed to the dealership. They told us they would replace it ...
Got ripped off. My own fault for not understanding lease negotiations. Lesson learned. Next time, i will go to a broker inthe middle. Lets see.
Although we had some initial hiccups during the sales process, after escalation they went above and beyond to make things right. Quite impressed. On the service front, service adviser Jose (Pepe) is an all-star and they are well stocked in the loaner department.
The dealer principal doesn't get it. He runs a completely shoddy organization top to bottom. Service writers have no authority. Service department doesn't get problems solved even though they say the jobs complete. Car returned dirty. Rental cars disgusting not being cleaned properly. This place is a joke. I would hope the manufacturer would take a serious look at replacing this dealer.
I came in hoping to have a good experience. They were busy so it took sometime for someone to help me. So far that is understandable, but that is when it went downhill. The salesman kept on rushing through everything, which is not how good car purchases are made. When we started to talk through the details, he flat out laughed in my face. I can't believe how disrespectful he was. I walked out the door and will never return here. Don't make my mistake, don't even walk in the door. There are plenty of other dealerships ...
I'm surprised to see anything but excellent notes. I have owned several Jaguars over the past 10 years. All bought here. All serviced here. Nothing but good experiences. The price of the service is high, but so is the quality. I have also been offered replacement parts at zero cost on more than one occasion, when they were under no obligation to do so (e.g., when the leather dash started to pull back from the windshield on a 6 year old, out of warrantee XK they replaced with brand new leather for no cost). The fact that they provide loaners ...
This dealership offers "free" loaner cars for your expensive automotive maintenance. They misrepresent the loaner vehicles as their own, and simply say "sign here, here, and here" Then you find out that you have signed up for insurance for $40 per day from Hertz rent a car. They looked us in the eye and lied - then we complained and they said "not our problem - talk to Hertz".
I wish I could give them no stars...they fixed a part that might or might not needed to be fixed. It's called part swapping, never fixing the problem. I had a red low oil pressure light on my dash of my 2003 Jaguar S-type. When i called my Jaguar dealer I got told just add oil...the manual said to take it to my service department. Finally I got in 3 weeks later.....the light was back. Friday they changed out the light switch, charged me $333 for diagnostics, labor, and the part. They light came back immediately. Monday I heard ...
I've purchased four Jaguars from San Jose British Motors over the past few years and have always been treated courteously, to say the least. They always offer a loaner car, though I don't need one. Warranty work has been taken care of promptly and with no charge to me. Anthony is the epitome of first class sales and service and I can always trust him to be truthful and knowledgeable. It would never occur to me to purchase a car from any other dealership, though there are others within 50 miles.
After my detailed account of what I had discovered (water intrusion in the ECM) the service department still tried to convince me to replace the transmission valve body to correct a check engine light. I insisted they focus on the electrical and after several hundred dollars of additional "diagnostics" sure enough, they found a burned up Transmission Control Unit. They quoted me $1200 for a new TCU, after I had already invested $560 in diagnostics. I told them that was rediculous and to have the car ready for pickup. Then, when I couldn't pick up the car that week ...